User Perspectives on the management of climate products and services in South-East Europe: An exploratory analysis
Gordana Kranjac-Berisavljevic- Richard Kwame Dogbey
- Osei Richard Agyemang
- Felix Kofi Abagale
- Biljana Basarin
Published 01.12.2025
Keywords
- Climate Information Services (CIS),
- climate data management,
- end-user engagement,
- South-East Europe
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This work is licensed under a Creative Commons Attribution 4.0 International License.
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Abstract
This exploratory study examines key challenges in managing climate data in South-East Europe (SEE)—a region of high climate vulnerability and institutional fragmentation. Based on survey responses from 81 organizations, it reveals major disparities in access, understanding, and use of climate information services (CIS). Over half of respondents use CIS products, yet many cite barriers such as limited accessibility, unclear communication, lack of user-centered design, and weak institutional support. Most data come from public meteorological agencies, but users report mismatches between data resolution and operational needs, emphasizing daily to seasonal data at local and regional scales. Significant gaps persist between existing CIS products and the needs of NGOs and local authorities. Users value CIS for research, monitoring, and education, while seeking better interpretability, integration of local knowledge, and actionable insights. The study calls for participatory, user-centered CIS design, stronger stakeholder coordination, and AI-supported approaches to enhance usability and support equitable climate adaptation across SEE.
Article history: Received (June 5, 2025); Revised (September 8, 2025); Accepted (September 14, 2025); Published online (November 17, 2025)